privacy policy and Terms and conditions

This Site/ Application/ Services is/are operated /provided by SEEKOT SERVICE AND TECHNOLOGIES LLP (“SEEKMYDOC”).

These terms and conditions (“User Terms”) apply to Your visit to and use, of the Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By registering or by using SeekMyDoc’s services, You are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND LOCATIONPE IN RESPECT OF THE USE AND SERVICES OF THE SITE.

Seekot Service and Technologies LLP, on behalf of itself and its affiliates/group companies under the brand "SeekMyDoc" (“SeekMyDoc”), is the author and publisher of the internet resource www.seekmydoc.com and the mobile application ‘SeekMyDoc’ (together, “Website”).

NATURE AND APPLICABILITY OF TERMS Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.seekmydoc.com/company/privacy (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by SeekMyDoc. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and SeekMyDoc in connection with your visit to the Website and your use of the Services (as defined below).

The Agreement applies to you whether you are

1. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
2. A patient, his/her representatives or affiliates, searching for Practitioners through the Website (“End-User”, “you” or “User”); or
3. Otherwise a user of the Website (“you” or “User”). This Agreement applies to those services made available by SeekMyDoc on the Website, which are offered free of charge to the Users (“Services”), including the following:
4. For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;
5. v. For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by SeekMyDoc, and (iii) to make appointments with Practitioners.

The Services may change from time to time, at the sole discretion of SeekMyDoc, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@seekmydoc.com.
By downloading or accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Subscription Terms of Service and Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement. We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the discretion of SeekMyDoc.

CONDITIONS OF USE You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to SeekMyDoc that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.

NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between SeekMyDoc and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.

It is hereby expressly clarified that, the Information that you obtain or receive from SeekMyDoc, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a medical emergency (either on your or a another person’s behalf), please contact an ambulance service or hospital directly.

SEEKMYDOC HEALTH FEED These terms & conditions governing SeekMyDoc Health feed are applicable to Users (being both end-users/ Practitioner). However, it is clarified that the terms and conditions herein applicable only to Practitioners and applicable to Users are called out separately, as the context warrants.

SeekMyDoc Health feed is an online content platform available on the Website, wherein Practitioners who have created a SeekMyDoc profile can login and post health and wellness related content.

Practitioners can use SeekMyDoc Health feed by logging in from their health account, creating original content comprising text, audio, video, images, data or any combination of the same (“Content”), and uploading said Content to SeekMyDoc’s servers. The User can upload their own images. SeekMyDoc does not provide any warranty as to the ownership of the intellectual property and the User acknowledges that the User will use the images from the internet at their own risk. The Content uploaded via SeekMyDoc Health feed does not constitute medical advice and may not be construed as such by any person.

Practitioners acknowledges that they are the original authors and creators of any Content uploaded by them via SeekMyDoc Health feed and that no Content uploaded by them would constitute infringement of the intellectual property rights of any other person. SeekMyDoc reserves the right to remove any Content which it may determine at its own discretion as violating the intellectual property rights of any other person, including but not limited to patent, trademark, copyright or other proprietary rights. Practitioner agrees to absolve SeekMyDoc from and indemnify SeekMyDoc against all claims that may arise as a result of any third party intellectual property right claim that may arise from the Practitioner’s uploading of any Content on the SeekMyDoc Health feed.

Practitioner hereby assigns to SeekMyDoc, in perpetuity and worldwide, all intellectual property rights in any Content created by the User and uploaded by the User via SeekMyDoc Health feed.

Practitioner shall ensure that the Content or any further responses to the Content (including responses to Users) is not harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic or libelous in any manner. Further, Practitioner should ensure that the Content is not invasive of any other person’s privacy, or otherwise contains any elements that is hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever. SeekMyDoc reserves the right to remove any Content which it may determine at its own discretion is violative of these Terms and Conditions or any law or statute in force at the time. Also, the Practitioner agrees to absolve SeekMyDoc from and indemnify SeekMyDoc against all claims that may arise as a result of any legal claim arising from the nature of the Content posted by the Practitioner on SeekMyDoc Health Feed.

Practitioner shall ensure that no portion of the Content is violative of any law for the time being in force.

Practitioner shall ensure that the Content is not threatening the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order. Further the Practitioner shall ensure that the Content will not cause incitement to the commission of any cognisable offence or prevent investigation of any offence or is insulting to any other nation.

User may also use SeekMyDoc Health feed in order to view original content created by Practitioners and to create and upload comments on such Content, where allowed (“User Comment”).

User acknowledges that the User Comment reflects the views and opinions of the authors of such Content and do not necessarily reflect the views of SeekMyDoc.

User agrees that the Content they access on SeekMyDoc Health feed does not in any way constitute medical advice and that the responsibility for any act or omission by the User arising from the User’s interpretation of the Content, is solely attributable to the User. The User agrees to absolve SeekMyDoc from and indemnify SeekMyDoc against all claims that may arise as a result of the User’s actions resulting from the User’s viewing of Content on SeekMyDoc Health feed.

User acknowledges that all intellectual property rights in the User Comment on SeekMyDoc Health feed vests with SeekMyDoc. The User agrees not to infringe upon SeekMyDoc’s intellectual property by copying or plagiarizing content on SeekMyDoc Health feed. SeekMyDoc reserves its right to initiate all necessary legal remedies available to them in case of such an infringement by the User. Also, User Comment will be the sole intellectual property of SeekMyDoc. The User agrees not to post User Comment that would violate the intellectual property of any third party, including but not limited to patent, trademark, copyright or other proprietary rights. SeekMyDoc reserves the right to remove any User Comment which it may determine at its own discretion as violating the intellectual property rights of any third party. The User agrees to absolve SeekMyDoc from and indemnify SeekMyDoc against all claims that may arise as a result of any third party intellectual property right claim that may arise from the User Comment.

User shall ensure that the User Comment is not harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic or SeekMyDoc in any manner. Further, User should ensure that the User Comment is not invasive of any other person’s privacy, or otherwise contains any elements that is hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever. SeekMyDoc reserves the right to remove any Content which it may determine at its own discretion is violative of these Terms and Conditions or any law or statute in force at the time Also, the User agrees to absolve SeekMyDoc from and indemnify SeekMyDoc against all claims that may arise as a result of any legal claim arising from the nature of the User Comment.

User shall ensure that the User Comment is not threatening the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order. Further the Practitioner shall ensure that the User Comment will not cause incitement to the commission of any cognisable offence or prevent investigation of any offence or is insulting to any other nation.

CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS The contents listed on the Website are
(i) User generated content, or
(ii) belong to SeekMyDoc.
The information that is collected by SeekMyDoc directly or indirectly from the End- Users and the Practitioners shall belong to SeekMyDoc. Copying of the copyrighted content published by SeekMyDoc on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and SeekMyDoc reserves its rights under applicable law accordingly.

SeekMyDoc authorizes the User to view and access the content available on or from the Website solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, " SeekMyDoc Content"), are the property of SeekMyDoc and are protected under copyright, trademark and other laws. User shall not modify the SeekMyDoc Content or reproduce, display, publicly perform, distribute, or otherwise use the SeekMyDoc Content in any way for any public or commercial purpose or for personal gain.

User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

REVIEWS AND FEEDBACK By using this Website, you agree that any information shared by you with SeekMyDoc or with any Practitioner will be subject to our Privacy Policy.
You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals.
The role of SeekMyDoc in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000.
SeekMyDoc disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act.
SeekMyDoc shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.
Your publication of reviews and feedback on the Website is governed by Clause 5 of these Terms.
Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website that
(a) infringes any third-party intellectual property or publicity or privacy rights, or
(b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. SeekMyDoc, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms.
You agree that SeekMyDoc may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:
i. Obtaining feedback in relation to Website or SeekMyDoc’s services; and/or
ii. Obtaining feedback in relation to any Practitioners listed on the Website; and/or
iii. Resolving any complaints, information, or queries by Practitioners regarding your Critical Content;
and you agree to provide your fullest co-operation further to such communication by SeekMyDoc. SeekMyDoc’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.

RECORDS SeekMyDoc may provide End-Users with a free facility known as ‘Records’ on its mobile application ‘SeekMyDoc’. Information available in your Records is of two types:
i. User-created: Information uploaded by you or information generated during your interaction with SeekMyDoc ecosystem, eg: appointment.
ii. Practice-created: Health Records generated by your interaction with a Practitioner who uses ‘SeekMyDoc’ or other Services of SeekMyDoc software.
The specific terms relating to such Health Account are as below, without prejudice to the rest of these Terms and the Privacy Policy:

Your Records is only created after you have signed up and explicitly accepted these Terms.
Any Practice created Health Record is provided on an as-is basis at the sole intent, risk and responsibility of the Practitioner and SeekMyDoc does not validate the said information and makes no representation in connection therewith. You should contact the relevant Practitioner in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.
The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, SeekMyDoc is not liable for any interruption that may be caused to your access of the Services.
SeekMyDoc uses industry–level security and encryption to your Health Records. However, SeekMyDoc does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform SeekMyDoc of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to support@seekmydoc.com.
If you access your dependents’ Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent. SeekMyDoc assumes no responsibility for any claim, dispute or liability arising in this regard, and you shall indemnify SeekMyDoc and its officers against any such claim or liability arising out of unauthorized use of such information.
SeekMyDoc is not liable if for any reason, Health Records are not delivered to you or are delivered late despite its best efforts.

The Health Records are shared with the phone numbers that are provided by your Practitioner. SeekMyDoc is not responsible for adding the Heath Records with incorrect numbers if those incorrect numbers are provided by the Practitioner.
SeekMyDoc is not responsible or liable for any content, fact, Health Records, medical deduction or the language used in your Health Records whatsoever. Your Practitioner is solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them.
SeekMyDoc will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.
You acknowledge that the Practitioners you are visiting may engage SeekMyDoc 's software or third party software for the purposes of the functioning of the Practitioner’s business and SeekMyDoc 's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws.

PROFILE OWNERSHIP AND EDITING RIGHTS SeekMyDoc ensures easy access to the Practitioners by providing a tool to update your profile information. SeekMyDoc reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, SeekMyDoc takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using SeekMyDoc’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, SeekMyDoc may modify or delete parts of your profile information at its sole discretion with or without notice to you.

RETENTION AND REMOVAL SeekMyDoc may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.

User Account (Customer Account): The complete responsibility of maintaining their account belongs to the user (customer). You are agreed to maintain the confidentiality of your account and agreed to accept all actions/activities that come under the account. User accounts contains

1. login credentials
2. wallet amounts
3. Online appointments and refund according to the clinic
4. And others may be facilitate by seekot in future

1. If you found anyone misuses our account then you can report
2. You have the provision to edit the details provided at the time of registration.
3. We not responsible for any misuses of your account by anyone
4. We has full authority to terminate user access, delete or edit the content at any time without prior notice
5. We are hereby confirming that you are agreed to maintain your account, and you are solely responsible for that.

Connecting To seekmydoc.com

1. seekmydoc.com is an online clinical appointment management platform. Here business conduction is purely based on the internet. We will try our best to provide uninterrupted service, but we will not ensure errors or inconvenience due to poor internet speed or server problems
2. We may shutoff the site for some time for scheduled maintenance or any other reasons.

 

Permission For Website Access

1. Seekot grants limited permission to access our website's information like account maintaining, username, viewing and getting services.
2. Seekot allows users to use for personal purpose only.
3. Users are not allowed to download, modify the content, or any portion of the website.
4. Users are not allowed to sell, reuse the content like Logos, trademarks, interface methods, its working style, and working of this website in all portions.
5. Users are not allowed to sell, duplicate the contents, logos, trademarks, interface methods, and its working style nature, and working of this website in all portions.
6. Users should not sell, use, copy, or duplicate intellectual properties of the website.

Your Activities

1. Seekot website permits you to perform limited personal activities like getting services, giving feedback on clinic and services using formal words.
2. Users should not use a website that can be interrupted, disturbed, or impaired in any way.
3. Users are not permitted to do the activities unlawfully.
4. Users must use the website in such a way that it should not damage, ruin the prestige.
5. users should not comment on the slang, vaguer, indecent words.
6. user should not do any frauds or criminal activities in any way to Seekot and its affiliates
7. user should not use, send or reuse the contents of the Seekot’s affiliates.
8. Offensive activities, materials like sexually explicit content, pornography, harassing, abusive, traditionally condemned, socially condemned, manhandling, which are all harmful to society which is object able and strictly prohibited.
9. Users should not use the activities that harm peace, secularity, severity of the country. And which effects physically, mentally, and traditional values which are socially condemned.
10. Users should not do inconvenience, discomfort, annoyance, anxiety things to anyone.

Reviews, Comments, Suggestions And Other Content

1. Users may post reviews, comments, suggestions, and other content.
2. The contents you have posted must not hurt, harm(physically or mentally) to anybody, anything, Seekot, and its affiliates.
3. It should not be illegal, abusive, threatening, obscene. Infringing of intellectual property rights, and it should not contain a computer virus, malware, spam.
4. Users must not post reviews in vaguer, in slang words and should not miss lead in any way.
5. Seekot has full authority to deny or terminate access for the violation of the above conditions.
6. You are fully agreed without any doubt that you are giving full rights to Seekot that the content posted by you or submitted by you physically or via mail or in any form or any mode can be used, modify, delete, edit, publish, and advertise.
7. The content may be of anything it can be intellectual property rights or any suggestion, or useful stuff origin of any form, you are agreeing to grant the permission to Seekot to use those contents non exclusively, royalty-free, irrevocable rights to use, add extra information, content, improvement contents, modify, adapt, publish, translate, distribute, display through a world in any media or in any mode, and content can be used in the same name in connection with that.
8. You are agreed to grant Seekot using contents they may be of your intellectual properties and you could have protection agreements on it over running time or in past or might be in the future. And you should have a respectful attitude towards it.
9. You are agreed to grant the right to make an agreement as it needs.
10. You are agreed that you have complete rights on the contents submitted by you legally are in a lawful way and you agreed to indemnify Seekot that any third party or its affiliates would arise any claims against the content that violate their intellectual property rights.

Notice On Objectionable Content

1. If you find anything objectionable contents that hurt, harms any person(physically or mentally), illegal offensive, promotes racism, abusive, misleading things, obscene, pornographic, which is assaulting anyone, which can upset, might hurt peace, secularity, sovereignty, unity of the country and in any way can be noticed to Seekot via email or by contacting us or in any way.
2. If you find any object able content on the website in any way can be noticed.

Intellectual Property Rights

1. We will respect the intellectual property rights of everyone. If you find any issues against intellectual property rights, you can notify us via email or contact us.

Trademarks

1. seekmydoc.com, seekot logo are registered trademarks of seekot. All contents found in respective of seekot website are the properties of Seekot

Disclaimer

1. You are agreed to access the website in your own interest, and you are bound by all terms and conditions explained.
2. We disclaim that we are not responsible for any fouls, misunderstandings, losses, disputes, any sensible issues, harassments during the transactions between you and clinic and service provider. Seekot is only the service provider and nowhere connected between you and the clinic or service provider. We are not responsible for disputes of any services, guaranty, any interruptions in software use, any disputes in transactions, reliability,safety, security, loss, safety, loss of user name, passwords, valuables(including money)in any way, service by clinic and service provider, interruption in transactions, issues regarding appointments and clinics, inappropriate service, inaccurate contents(we take precautions but we dint ensure), objectionable content.
3. We shall not mediate between you and clinic or service provider in any situation. Final decisions and activities are conducted by you and you are responsible for all.
4. We are not responsible for any failures to complete our obligations under these conditions. The delay or failure occurs in any way beyond our control, and this condition does not affect statutory rights.

Eligibility To Use Of Website

1. According to Indian law, a person aged 18 and above are eligible to access the website. Minors may use the website under the guidelines and supervision of guardians, parents who are major (above 18 years).

Profits And Loss

1. We are not responsible for profits or losses that happened to you in any way.
2. Modifications in terms and conditions, privacy policy, and all other contents.
3. Seekot reserves all right to modify, remove, edit terms and conditions, privacy policy, and all other contents. Maybe because of a change in the laws of government or may be due to an emergency period or anything that is 100% needy for betterment, or maybe to provide the best service.

Taxes

1. If applicable, service taxes and other taxes are collected as per the Indian tax rates.
2. We are not ensured of the final bill, which will be made by the clinic or service provider in the tax rate, and even the clinic or service provider can make mistakes while entering tax rates.
3. We collect the information entered by you only to provide the best services to customers/visitors.
4. Your information and data are most secured with us, and it will not hurt or harm you anyway.

Cancellation and refund

Cancellation and refund policy will be displayed on the booking panel. This will be vary by doctor to doctor.

1. During the appointment booking you will find the details about cancellation and refund provisions
2. Where the User has booked a paid appointment and is unable to visit the Practitioner, due to such genuine reasons of sickness etc. at the sole discretion of SeekMyDoc, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where the individual doctor will set the cancellation charges.